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MassageDepot Terms and Conditions Got
questions? SPECIAL ADVISORY: FREE SHIPPING OFFER DISCONTINUED. Whereas numerous attempts have been made by some Customers to order additional items per order that do not qualify under the terms of our Free Shipping offer, therefore MassageDepot.com has terminated Free Shipping on gallon sizes of Biotone, MassageFX, Soothing Touch, and StrongLite Special Package massage equipment. SPECIAL ADVISORY: CUSTOMER REQUESTS FOR SECOND CONFIRMATIONS, INVOICES, AND TRACKING NOTICES. Whereas one automated confirmation and one invoice is sent to the Cardholder following order placement, AND whereas one automated UPS tracking number is sent to the Cardholder following the fulfillment of each order, AND whereas the practice of sending customer-requested second notices, as a courtesy, requires excessive time and effort, which is not cost effective along with our pricing policies, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, THEREFORE THE PRACTICE OF RESENDING CONFIRMATIONS, INVOICES AND TRACKING NOTICES HAS BEEN SUSPENDED. See HELPFUL HINTS next. HELPFUL HINTS: MassageDepot.com understands that all notices, especially tracking notices, are of great importance to our customers. Our policy of resending customer requested notices, as a courtesy, has been in place for many years. However, spam mail has become so prolific, and the resulting use of e-mail security filters so common and varied, that we are no longer capable of complying with the number of customer requests for second mailings due to errant addresses, filtered, returned, deleted, lost, or refused notices. Instead, we encourage customers to a) enter their e-mail address carefully, b) be especially alert for the receipt of important notices-documents, even to the point of reconfiguring mailboxes and spam filters, using the provided controls, and c) print a copy of all important documents for future reference. SPECIAL ADVISORY: PUT AN END TO THOSE PROCRASTINATION BLUES! PLACE YOUR ORDER NOW! While MassageDepot.com makes every effort to process and fulfill all orders in a timely fashion, we continue to encourage customers to order their critical-needs products sooner, rather than later.
MassageDepot.com, frequently albeit unfortunately, receives what can only be called desperation freak-out orders from those who procrastinate, waiting until they are out of product or close to it to place their order, many with the expectation that their order will be fulfilled and delivered in an unrealistic time frame. Although MassageDepot.com gives all orders the same high level of attention, SERVICE DELAYS CAN OCCUR not only within our system, but anywhere along the fulfillment and delivery supply line, which can include issues such as unexpected manufacturer inventory shortages, weather related delays, UPS-FedEx parcel damage and-or loss, Web server and-or e-mail service failure, and numerous delays due to human error. See HELPFUL HINTS next. HELPFUL HINTS: MassageDepot.com suggests the following actions for all of our professional therapist customers. a) Keep an appropriate amount of critical-needs product in reserve. We suggest a 2-3 week supply. b) Order fresh product when use of the reserve product begins. This simple 2-step practice can save all parties a great deal of anxiety and frustration. SPECIAL ADVISORY: REGULAR GROUND ONLY DELIVERY NOW APPLIES TO ALL ORDERS. Non-compliant orders may be shipped WITHOUT PRIOR NOTICE VIA REGULAR GROUND, OR SUMMARILY CANCELED, at the sole discretion of MassageDepot.com. An e-mail Notice of Cancellation will subsequently be sent to the Cardholder. This change in policy is due to the currently required configuration of our Shopping Cart Vendor, and the subsequent calculations of shipping fees. SPECIAL ADVISORY: NO GUARANTEE OF DELIVERY IS IMPLIED ON FREE SHIPPING ORDERS. Whereas the Cardholder-Recipient of Free Shipping has not paid for the insured delivery of fulfilled items, and in the event any items are damaged in transit, unsealed, lost-missing in transit, etc., whether due to theft or human error, and in order to maintain cost effectiveness and to reduce risk of fraud, therefore that portion of any order at issue, or the entire order may be summarily canceled at the sole discretion of MassageDepot.com with the appropriate refund made to the account of the Cardholder. NOTICE: In the event any return of Free Shipping items to MassageDepot.com occurs, which involves return shipping fees, shipping fees having not been paid by the Cardholder-Recipient, a determination of the circumstances will be made by MassageDepot.com, and appropriate action will occur at the sole discretion of MassageDepot.com.
SPECIAL ADVISORY: S&H FEES. MassageDepot.com makes every effort to keep our Shipping and Handling Fees as low as possible. The cost of fuel and subsequent UPS-FedEx delivery fees, and the wages paid to our staff are monitored closely. In spite of ever increasing costs, MassageDepot.com will continue to pass along increases in Shipping and Handling Fees only as necessary, while keeping all of our product prices at their lowest possible levels. SPECIAL ADVISORY: CUSTOMER SERVICE VIA PHONE DISCONTINUED! SORRY, WE NO LONGER PROVIDE TELEPHONE SERVICE FOR ORDERS OR INQUIRIES. Any continued customer service via phone would require additional staff, which would mean passing along unacceptable cost-price increases to our customers. Click here for more details.We thank you for your understanding, and for helping us keep our costs-prices low! You may contact us here. MassageDepot IMPORTANT Please read the following Terms and Conditions carefully before proceeding with a purchase, or before attempting to contact us. As a condition of visiting or shopping this Web site you accept and agree to be bound by these Terms and Conditions, which are updated from time to time. You must further agree that your continued use of this Web site after any such update signifies your acceptance of any changes. Special Notice: MassageDepot.com reserves the right to cancel any order, with or without showing cause, at which time the Cardholder will be notified. See also Terms of Security and Service. RUNNING
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SPECIAL NOTICE: MassageDepot.com prices are among the lowest prices anywhere. Therefore, MassageDepot.com offers NO OTHER DISCOUNTS with the exception of our Free Shipping offer on selected supplies and equipment. IMPORTANT EQUIPMENT DELIVERY NOTICE #1 In the interest of Cardholder security, and better economy, MassageDepot.com, via 3rd party Vendors, will deliver ALL massage EQUIPMENT, i.e., massage tables, chairs, plus accessories, by regular GROUND ONLY*. Orders which request optional Express Delivery, e.g., UPS Next Day, 2nd Day, or 3-Day Select, may be modified as to method of delivery, or canceled, at our discretion. The Cardholder will be notified. Furthermore, all equipment and accessory items, while ordered on a separate invoice, must be addressed for delivery to the exact billing address of the Cardholder (PO Box is not allowed) in the absence of a specific and signed Cardholder authorization approving the delivery to an alternate address. See Cardholder Signed Authorization Form. *IMPORTANT EQUIPMENT DELIVERY NOTICE #2 All equipment and accessory items must be ordered separately, on a different invoice, i.e., no creams, lotions, oils, etc., can be ordered together with any equipment items, i.e., massage table, accessories, body back buddy, vibrator, etc. For reasons of efficiency, lowering our delivery costs, and keeping our prices in line, all equipment orders are fulfilled by 3rd party sources. Any mixed order which includes supplies plus equipment, may be summarily modified, refunded, or canceled at the discretion of MassageDepot.com. WARNING: Customers are hereby advised to order supplies only, and equipment-accessories only, on a separate invoice in order to avoid any fulfillment delays and possible cancellation of order. *IMPORTANT EQUIPMENT DELIVERY NOTICE #3 In the case of a mixed order, i.e., an invoice of supplies, oil, cream, lotion, etc., which ship from MassageDepot.com warehouse, which includes massage equipment or accessories, all of which ship from an outside Vendor*, the supplies may be shipped minus the equipment-accessory items, or the order may be canceled at the sole discretion of MassageDepot.com, the Cardholder to be notified in either case. Cardholder approval of extra shipping fees will be required if the equipment and-or accessories are approved by MassageDepot.com for shipment from the same invoice. If a delivery option other than regular Ground is requested, only the supplies can be shipped per the requested method. Vendor-shipped equipment will ALWAYS be shipped via regular Ground. *IMPORTANT EQUIPMENT DELIVERY NOTICE #4 In the additional interest of Cardholder security, all massage equipment items, i.e., tables, chairs, accessories, etc., a) must be ordered, each unit SEPARATELY, per each invoice, and b) are to be delivered via regular GROUND ONLY, i.e., 3-Day Select, 2nd Day, Next Day, and-or weekend deliveries are NOT ALLOWED. Furthermore, all equipment orders must be addressed for delivery to the exact billing address of the Cardholder in the absence of a specific and signed Cardholder Authorization, for delivery to an alternate address.* *IMPORTANT EQUIPMENT DELIVERY NOTICE #5 Customer requests for second confirmations, invoices, and tracking notices. Whereas one automated confirmation and one invoice is sent to the Cardholder following order placement, AND whereas one automated UPS tracking number is sent to the Cardholder following the fulfillment of each order, AND whereas the practice of sending customer requested second notices, as a courtesy, requires excessive time and effort, which is not cost effective along with our long standing Free Shipping and lower price policies, AND whereas after a polling of numerous longtime customers, the majority prefer that our Free Shipping offer be continued, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, THEREFORE THE PRACTICE OF RESENDING CONFIRMATIONS, INVOICES AND TRACKING NOTICES HAS BEEN SUSPENDED. See HELPFUL HINTS next. HELPFUL HINTS: MassageDepot.com understands that all notices, especially tracking notices, are of great importance to our customers. Our policy of resending customer requested notices, as a courtesy, has been in place for many years. However, spam mail has become so prolific, and the resulting use of e-mail security filters so common and varied, that we are no longer capable of complying with the number of customer requests for second mailings due to errant addresses, filtered, returned, deleted, lost, or refused notices. Instead, we encourage customers to a) enter their e-mail address carefully, b) be especially alert for the receipt of important notices-documents, even to the point of reconfiguring mailboxes and spam filters, using the provided controls, and c) print a copy of all important documents for future reference. *Equipment and accessory items always ship via regular Ground from a 3rd party MassageDepot.com Vendor direct to our customers. We thank you for helping MassageDepot.com remain a secure, fraud-free, and economical e-commerce Web site. Security is every body's business! NOTICES OF CONSUMER RISK: A) THE CARDHOLDER ASSUMES ALL RISK OF LOSS. When requesting 'No signature required,' and-or deliveries to unsecured special locations, e.g., 'Leave at back door,' 'Leave at manager's desk,' etc., the Cardholder assumes all risk of loss. Whereas the Cardholder must designate, at Check Out, the desired 'Ship to' receiver and-or business name and address to which delivery is to be made, failure to provide accurate receiver data may result in a delayed or failed delivery and subsequent UPS return of order to Vendor, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, therefore additional shipping fees may be required to be charged to the credit card of record for the subsequent reshipment of items. Note: No refund of shipping fees is allowed. B) NO GUARANTEE OF DELIVERY IS IMPLIED ON FREE SHIPPING ORDERS. Whereas the Cardholder-Recipient of Free Shipping has not paid for the insured delivery of fulfilled items, and in the event any items are damaged in transit, unsealed, lost-missing in transit, etc., whether due to theft or human error, and in order to maintain cost effectiveness and to reduce risk of fraud, therefore that portion of any order at issue, or the entire order may be summarily canceled at the sole discretion of MassageDepot.com with the appropriate refund made to the account of the Cardholder. NOTICE: In the event any return of Free Shipping items to MassageDepot.com occurs, which involves return shipping fees, shipping fees having not been paid by the Cardholder-Recipient, a determination of the circumstances will be made by MassageDepot.com, and appropriate action will occur at the sole discretion of MassageDepot.com. We thank you for helping MassageDepot.com remain a secure, fraud-free, and economical e-commerce Web site. Security is every body's business! See Delivery Policy Advisory. See Equipment Orders. See Damaged or Lost Items. See Special Orders. See No Weekend Delivery. See Refunds and Credits. See Shipping Fees. See Latest Special Advisories.
NOTE: We keep our prices lower by avoiding labor intensive activities, so one invoice only is included with an order. That is, orders shipped to a third party include the only invoice. We DO NOT provide nor mail a separate or duplicate invoice to the purchasing party. IMPORTANT NOTICE: In the event of Cardholder error while entering the street delivery address and-or zip code, which then requires a UPS labor intensive address correction, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, therefore an additional $10.95 may be charged to the Cardholder's credit card of record to offset any charge-back delivery fees to MassageDepot.com. Cardholder must designate at Check Out the desired 'Ship to' receiver, and-or business name and address to which delivery is to be made. Failure to provide accurate receiver data may result in a delayed or failed delivery and subsequent return of order to Vendor, in which case the additional shipping fees will be charged to the credit card of record. See Entering Data. See Packing and Shipping Fees. See Damaged or Lost Items. See Refunds and Credits.
NOTE: UPS Ground shipping fees for Factory direct shipped massage equipment, i.e., tables, chairs, PregoPillows, Traveler carts, etc., can range from $20 to $55 or more depending on the number of items, total weight and destination. See Free Shipping Offer. SPECIAL NOTE: Due to current limits of Web technology the computed shipping fees may appear low or high depending on variables not under our control. The real-time calculation of UPS fees, plus our packing fees, lack desired flexibility. As a result, we do not currently service international orders. See Offshore Service.
*NOTE: Massage Equipment Exception. You may receive a Factory-Vendor estimated shipping date, not a tracking number, for massage tables and other third party, direct shipped equipment items. You may request a tracking number for these items, via e-mail, AFTER shipment only. See No Weekend Delivery. See Special Orders. See Packing and Shipping Fees. See Damaged or Lost Items. See Refunds and Credits. See Delivery Policy Advisory. Click here if you failed to receive your Order Confirmation or Tracking Notice.
For Vendor shipped equipment items see Factory Shipped Equipment. See No Weekend Delivery. See Damaged or Lost Items. See Delivery Policy Advisory. RUNNING
LOW? PLACE YOUR ORDER NOW NOTE: Many customers wait until they are nearly out of product before they place an order. Avoid procrastination, anxiety and frustration! Order your critical-needs products sooner, don't delay! IMPORTANT NOTICE: The Cardholder assumes all security and risk of loss when requesting 'No signature required,' and-or deliveries to unsecured special locations, e.g., 'Leave at back door,' 'Leave at manager's desk,' etc. The Cardholder must designate at Check Out the desired 'Ship to' receiver, and-or business name and address to which delivery is to be made, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, therefore failure to provide accurate receiver data may result in a delayed or failed delivery and the subsequent return of items to the Vendor, in which case additional fees for reshipment of the order may be charged to the credit card of record. IMPORTANT: In the event of our error, replacement equipment orders are shipped via Ground only. In the event of customer error replacement orders are shipped via UPS Ground at Cardholder expense, unless Cardholder requests and pays extra for express delivery. See UPS Massage Equipment Ground-Delivery-Only Notice. *MassageDepot.com Vendors may use a shipping agent other than UPS at their discretion. Subsequent shipping fees can vary and may require adjustment accordingly. See Damaged or Lost Items. See Special Delivery. See Shipping Fees. See Refunds and Credits. See Delivery Policy Advisory.
**IMPORTANT NOTICE: We DO NOT presently serve the international community, including Canada and Mexico for reasons as stated above. We suggest to customers in these areas that orders be delivered to addresses located at U.S. border points for subsequent pick up and delivery to foreign destinations.
See Shipping Fees. In the event of a lost order, MassageDepot.com will request a tracer. However, a period of eight (8) working days is required, if no recovery occurs, before the execution of a claim is allowed by UPS. MassageDepot.com will duplicate and ship a lost order only AFTER the respective Delivery Service (UPS-1-800-742-5877) tracer is fully executed. A DELAYED CLAIM may NOT be honored. REPORT DAMAGE OR LOSS IMMEDIATELY! See No Delivery Guarantee for Free Shipping Orders. IMPORTANT: In the event a Cardholder informs MassageDepot.com of our shipping error, and after our prior approval, errant items must be returned in salable condition, in the original carton and packing, via our UPS Ground 'Call Tag' pickup. Corrected items will be shipped via the delivery method of the ORIGINAL order only. The corrected order may be shipped BEFORE or AFTER MassageDepot.com receives the errant items, at the sole discretion of MassageDepot.com. MassageDepot.com reserves the right to inspect any errant order before taking corrective action in order to prevent fraudulent claims.
Answers
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