MassageDepot
Miscellaneous Issues

Samples, Discounts, Catalogs, Etc.

  SAMPLES? Selected, limited, Factory samples are sometimes available upon request, at no charge, WITH orders only. Samples can also be acquired directly from Manufacturers.

See Contacting Manufacturers.

   LOOKING FOR QUANTITY DISCOUNTS AND-OR CREDIT TERMS? Sorry, we do not offer any additional, special quantity discounts or 30 day extended credit terms! Check around, compare our super low prices! Our prices are already discounted to the maximum for the highest quality products, 24-7, with 365 convenient access and same-day shipping service! What a great value! These same quality brands can be had at lower prices only if you become a qualified distributor, get a warehouse, and buy the stuff in large volume! *Exception: MassageDepot.com will occasionally offer 'Special Sale', 'While they last' offers. All 'Special Sale', and-or 'While they last' offers are sold as is, no returns, nor exchanges nor refunds!

  CATALOGS? CLICK HERE ON THIS BINOCULAR  TO VIEW OUR ONLINE CATALOG! Or just click the binocular link in each store. We DO NOT snail mail catalogs or samples. This helps us keep our prices lower. If you need samples, hard copy catalogs or more product information other than what you see in our online catalogs, see the next item.

  IF YOU NEED TO CONTACT A MANUFACTURER/VENDOR ... NEED A HARD COPY CATALOG ... WANT SAMPLES ... HAVE A QUALITY CONTROL ISSUE ... NEED MSDS (MATERIAL SAFETY DATA SHEETS) ... You'll need to contact the Manufacturer directly for more detailed product data, a hard copy color catalog, or for more information regarding product samples, quality control issues, pricing, ingredients, labels, formulas, warranties, dealerships, massage equipment, shipping and delivery schedules, etc., click here. For our online catalog, click here.

NOTICE: EveryBody's MassageDepot, herein referred to as MassageDepot.com, is not a Manufacturer! Therefore, in the interest of cost control, efficiency and consumer convenience, we direct consumer inquiries to the respective Manufacturer for current hard copy catalogs and for the resolution of all production, warranty and quality control issues. Our Vendors are interested in direct consumer feedback on matters of product quality and will act quickly to resolve any issues.

SPECIAL NOTICE: MassageDepot.com is not responsible for Manufacturer changes of product formulas, warranties, ingredients, configurations, containers, labels, etc. Such changes can be made without any prior notice and may not therefore be posted at MassageDepot.com.

IMPORTANT NOTICE: Whereas MassageDepot.com is not a manufacturer, AND whereas MassageDepot.com exercises no control of product formulation or manufacture, AND whereas some products for sale at MassageDepot.com may contain preservatives and-or other additives to which Consumers may be sensitive, therefore concerned Consumers are required to contact the respective Manufacturer-Vendor directly with questions and-or concerns regarding ingredients, directions for use, allergic reaction issues and-or allergy related product data, warranties, pertinent MSDS, i.e., Material Safety Data Sheets, etc., BEFORE making any purchase at MassageDepot.com. Consumers are directed to the respective Manufacturer or Vendor below for a response to these, and any quality control issues, as well.

See Disclaimer.

GET HARD COPY CATALOGS, SAMPLES, AND ANSWERS
FROM MASSAGEDEPOT.COM VENDORS

         Biotone: 1.800.445.6457 Pacific

         Body Back-Buddy: 1.800.285.8957 Pacific

         Dynamic Force Diet: info@dropbydrop.com

         Herb Technology: 1.800.659.2077 Mountain

         MassageDepot.com Online Catalog

         MassageFX: 1.541.514.4266 Pacific

         Nature's Chemist: 1.800.345.1537 Eastern

         PregoPillow: 1.800.557.7346 Pacific

         Soothing Touch: 1.800.659.2077 Mountain

         StrongLite Equipment: 1.800.289.5487 Pacific

         SunShine Spa: 1.800.659.2077 Mountain

         Tiger Balm: 1.510.887.1899 Pacific

         Traveler: 1.800.557.7346 Pacific

         UPS United Parcel Service: 1.800.742.5877

         White Flower: 1.650.595.9465 Pacific

  MASSAGEDEPOT.COM HOME OFFICE
            4975 So. View Ridge Drive, Green Valley, AZ 85614

    EARLY-BIRD ORDERS GET SAME-DAY SHIPPING SERVICE! Orders retrieved by 2:00 PM Eastern, Monday thru Friday, for in-stock items, NOT Factory or third party direct shipped items, such as massage tables or chairs and accessories, will normally ship the same day. However, we do not guaranty same-day shipping since unexpected demands can result in inventory shortages, and an occasional delayed fulfillment of orders. (See Special Advisory here.) We do not process or ship orders retrieved after Friday, 2:00 PM, Eastern, until the following Monday. Weekend delivery options are NOT available. You may call UPS, at 1.800.742.5877, for an estimated delivery time AFTER you receive your tracking notice for supplies, not equipment, shipped from our MassageDepot.com Fulfillment Center.

For Vendor shipped equipment items see Factory Shipped Equipment. See No Weekend Delivery.

See Damaged or Lost Items.

RUNNING LOW? PLACE YOUR ORDER NOW

NOTE: Many customers wait until they are nearly out of product before they place an order. Avoid procrastination, anxiety and frustration! Order your critical product needs sooner, don't delay!

See Helpful Hints.

GUARANTEE: SATISFACTION IS GUARANTEED UNDER THE FOLLOWING TERMS. The Manufacturer's warranty ONLY applies to all purchases.* a) Warranty return and refund claims* are allowed, WITH prior approval only, within 30 days of purchase, NO EXCEPTIONS. The respective Manufacturer, Factory, Vendor warranty, and shipping fees-insurance apply to all returns; b) any refund, if allowed, will be issued via the purchasing Cardholder credit card, a company refund check, or a discount-exchange of item at the sole discretion of MassageDepot.com; c) all returned item shipping is prepaid by the Cardholder; d) taxes, shipping and handling fees are not refundable; e) Manufacturers most often elect to replace, at no charge, spoiled, defective, or otherwise unsatisfactory products, and some require a 'Call Tag' return of their products, at their expense, as a condition of their warranty, for quality control evaluation and to avoid the risk of fraudulent claims. Replacement product is drop shipped directly to the Claimant.

*NOTE: MassageDepot.com, is not a Manufacturer and therefore is not responsible for any product flaw-defect or failure, quality control issues, and-or changes to product design, formulations, labeling, or warranty policies, etc., of any Vendors-Manufacturers. MassageDepot.com provides NO additional warranty or insurance, including any Factory-direct-shipped massage equipment or accessories.

See Disclaimer. See Quality Control. See Returns. See Freeware.

    MANUFACTURER-VENDOR WARRANTY. Only the Factory warranty plus shipping insurance applies to all purchases at MassageDepot.com. In the case of a quality control issue, i.e., anything to do with the ingredients, appearance, contamination, discoloration, flaws-defects, etc., the Cardholder will execute a claim directly with the Manufacturer or Vendor within 30 days of purchase. NO EXCEPTIONS. MassageDepot.com will assist with back up documentation. In the event of damage during transit, the Cardholder is required to contact MassageDepot.com, plus the respective Manufacturer or Vendor, and-or delivery service directly for claim service. All claims must be executed in a timely manner by the Cardholder-Claimant. NOTE: MassageDepot.com provides NO additional warranty, guaranty, or insurance including all Manufacturer, Vendor, or third party direct-shipped items. WARNING: Failure of the Cardholder to comply with these terms in a timely manner will invalidate any future claim for recovery.

See Contacting Manufacturers. See MassageDepot.com Guarantee. See StrongLite Warranty.

  PRIVACY AND CONFIDENTIALITY. Your personal data, including e-mail address, is one-way confidential, never shared with any other party or mailing list.

See Terms of Security and Service.

    *REFUNDS, RETURNS, CANCELLATIONS AND DAMAGE CLAIMS. Items shipped direct by MassageDepot.com, not a third party, may be accepted for return ONLY at the sole discretion of MassageDepot.com, and only AFTER prior approval minus 15% net invoice, $10.95 minimum, of the returned items. Opened-unsealed items are NOT returnable for obvious reasons. See GUARANTEE above. NOTE: This fee applies to 'Refused Delivery' returns also. Return shipping and full value insurance are prepaid by Cardholder. Shipping fees and taxes are not refundable. Additional shipping fees may be charged to the Cardholder if an order requires reshipment. IMPORTANT CONSUMER NOTICE: Whereas MassageDepot.com reserves the right to make additional charges to the Cardholder's account of record if return items are not salable, i.e., opened, unsealed, lost and-or damaged, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, THEREFORE this clause is to be applied at the sole discretion of MassageDepot.com. NOTICE: MassageDepot.com, reserves the right to require the return-recall of damaged, defective or contested-content orders, at our expense, in order to confirm any damage, consumer complaint, or shipping error before shipping a replacement and-or the allowance of a credit via future discount or exchange, or the payment of refund in order to reduce the risk of fraud. See also Refunds and credits ... See item C below.

See Damaged Delivery. See Factory and Vendor Contacts. See MassageDepot.com Guarantee.

A) In case of a customer error, after prior approval, Cardholder may return sealed-unopened items to be exchanged or credited, minus 15% net invoice, $10.95 minimum, of returned items, within seven (7) days of receipt, Factory Sealed** and Salable, with shipping and full value insurance prepaid by Cardholder. Upon our receipt of the return item, including UPS Call Tag items, Cardholder's credit card of record will be charged to include our current minimum prepaid UPS Ground shipping or more, if applicable, for subsequent shipment of the replacement item. A refund check, see item C, will be enclosed, if applicable, with the replacement item. Cardholder may request and will be charged for expedited delivery.

B) In case of a MassageDepot.com error*, after prior approval, and upon our receipt of returned item, Factory Sealed** and Salable, within ten (10) days of the approval, including UPS Call Tag items, the credit card of record will be charged or credited, or a company refund check (see item C), if applicable, will be enclosed with the replacement item. Only the Manufacturer or Vendor warranty applies to all purchases. MassageDepot.com offers no additional guarantee, and is not responsible for changes to design or formula of products or policies by Manufacturers. MassageDepot.com provides no additional warranty or insurance, to include Factory direct shipped equipment items.

C) Refunds and Credits: In the case of a shipping error and-or an approved refund or credit that is due the Cardholder, MassageDepot.com reserves the right to execute the refund or credit via an exchange of merchandise and-or a discount of equal amount applied to a future purchase. NOTE: Refunds and credits do not include shipping and handling fees.

D) In the event of items damaged, opened, or lost in transit, and in order to reduce fraud, a damage claim-report must be made without delay by the Cardholder-Receiver, first to the respective Delivery Service (UPS-1-800-742-5877), as well as to MassageDepot.com. Replacement of damaged-lost-stolen items will occur ONLY AFTER a damage claim is authorized by the respective Delivery Service, and received by MassageDepot.com.

NOTE: Again, MassageDepot.com is not a Manufacturer and therefore is not responsible for the production of products and-or the quality of ingredients. In all cases of quality control issues, allergic reaction issues, etc., with regard to products sold by MassageDepot.com, the Cardholder-Consumer is urged to contact the Manufacturer or Vendor directly. All MassageDepot.com Suppliers prefer to hear from end-users directly in order to more effectively access and resolve product issues. Many times Suppliers will provide for the return and-or provide for the replacement of an offending product.

See Contacting Manufacturers.

E) IN THE CASE OF DELIVERED-LOST-STOLEN ITEMS: MassageDepot.com will request a tracer only after the Receiver makes a formal claim-report with tracking number to the Delivery Service (UPS-1-800-742-5877). However, a period of eight (8) working days is required by UPS, if no recovery occurs, before the execution of a claim is allowed by UPS. MassageDepot.com will duplicate and ship a lost-stolen order only AFTER the respective Delivery Service tracer is fully executed. REPORT DAMAGE OR LOSS IMMEDIATELY! A DELAYED CLAIM MAY NOT BE HONORED BY THE DELIVERY SERVICE.

F) NOTICE OF CONSUMER RISK 1): NO GUARANTEE OF DELIVERY IS IMPLIED ON FREE SHIPPING ORDERS. Whereas the Cardholder-Recipient of Free Shipping has not paid for the insured delivery of fulfilled items, and in the event any items are damaged in transit, unsealed, lost-missing in transit, etc., whether due to theft or human error, and in order to maintain cost effectiveness and to reduce risk of fraud, therefore that portion of any order at issue, or the entire order may be summarily canceled at the sole discretion of MassageDepot.com with the appropriate refund made to the account of the Cardholder. NOTICE: In the event any return of Free Shipping items to MassageDepot.com occurs, which involves return shipping fees, shipping fees having not been paid by the Cardholder-Recipient, a determination of the circumstances will be made by MassageDepot.com, and appropriate action will occur at the sole discretion of MassageDepot.com.

G) NOTICE OF CONSUMER RISK 2): THE CARDHOLDER ASSUMES ALL RISK OF LOSS. When requesting 'No signature required,' and-or deliveries to unsecured special locations, e.g., 'Leave at back door,' 'Leave at manager's desk,' etc., the Cardholder assumes all risk of loss. Whereas the Cardholder must designate, at Check Out, the desired 'Ship to' receiver and-or business name and address to which delivery is to be made, failure to provide accurate receiver data may result in a delayed or failed delivery and subsequent UPS return of order to Vendor, AND whereas the Cardholder has agreed to the acceptance of all MassageDepot.com terms as a condition of entry to this Web site, therefore additional shipping fees may be required to be charged to the credit card of record for the subsequent reshipment of items. Note: No refund of shipping fees is allowed.

WARNING: Items NOT shipped via MassageDepot.com, i.e., via a third party, may be returned only with prior approval of the third party. Unsealed, Damaged**, Unsatisfactory, Defective, or Non-Salable return items must be reported by the Cardholder to the respective parties, i.e., the Vendor and-or Manufacturer AND MassageDepot.com, immediately, to ensure any warranty-return claim and-or UPS or FedEx refund.

IMPORTANT: In the event a Cardholder informs MassageDepot.com of a shipping error, and only AFTER our prior approval, items must be returned in salable condition, in the original carton and packing, via our UPS Ground 'Call Tag' pickup. UPS requires 2-3 working days to execute a 'Call Tag' pickup. Corrected items will be shipped via the delivery method of the original order, and only AFTER MassageDepot.com receives the errant items. The aforesaid will be executed at the sole discretion of MassageDepot.com. Exception: In the event the original choice of shipment, e.g., UPS 3-Day Select, is less expedient, given the destination of the delivery, management reserves the right to deliver the replacement shipment via UPS Ground, at the lesser cost.

*NOTE: EveryBody's MassageDepot, herein referred to as MassageDepot.com, reserves the right to require the return-recall of damaged, defective or contested-content orders, at our expense, in order to confirm any damage, consumer complaint, or shipping error before shipping a replacement and-or the allowance of a credit via future discount or exchange, or the payment of refund in order to reduce the risk of fraud.

**See Damaged or Lost Items. See Contacting Manufacturers. See MassageDepot.com Guarantee.

   CANCELLATIONS REQUIRE PRIOR APPROVAL! In the case of a Cardholder cancellation of a processed or invoiced order, an equipment order in process with the Factory, an order already in transit, or a Cardholder 'Refused Delivery' return, an approved refund is made by way of a company check mailed to the Cardholder's address of record, or a discount-exchange of item at the sole discretion of MassageDepot.com. Only a partial refund is possible, i.e., no less than $10.95 minimum and no more than 15% of net invoice will remain charged to the Cardholder's credit card account to cover labor and processing costs PLUS taxes, and shipping and handling fees which are not refundable. Items NOT shipped by MassageDepot.com, i.e., by a third party, may be returned only with prior approval of the third party. NOTICE: MassageDepot.com reserves the right to require the return-recall of damaged, defective or contested-content orders, at our expense, in order to confirm any damage or shipping error BEFORE shipping a replacement and-or the allowance of a credit via future discount or exchange, or the payment of refund.

See Returns. See Damaged or Lost Items.

  ITEMS DAMAGED, OPENED, OR LOST IN TRANSIT. In the event of items damaged, opened, or lost in transit, and in order to reduce fraud, a damage claim-report must be made without delay by the Cardholder-Receiver, first to the respective Delivery Service, as well as to MassageDepot.com. Replacement of damaged items will occur ONLY AFTER a damage claim is authorized by the respective Delivery Service (UPS-1-800-742-5877) and received by MassageDepot.com. In the event of a lost order, MassageDepot.com will request a tracer. However, a period of eight (8) working days is required, if no recovery occurs, before the execution of a claim is allowed by UPS. MassageDepot.com will duplicate and ship a lost order only AFTER the respective Delivery Service tracer is fully executed.

IMPORTANT CONSUMER NOTICES:

A) A DELAYED CLAIM MAY NOT be honored. REPORT DAMAGE OR LOSS IMMEDIATELY!

B) NO GUARANTEE OF DELIVERY IS IMPLIED ON FREE SHIPPING ORDERS. Whereas the Cardholder-Recipient of Free Shipping has not paid for the insured delivery of fulfilled items, and in the event any items are damaged in transit, unsealed, lost-missing in transit, whether due to theft or human error, and in order to maintain cost effectiveness and to reduce risk of fraud, that portion of any order at issue, or the entire order may be summarily canceled and the appropriate refund made to the account of the Cardholder at the sole discretion of MassageDepot.com.

IMPORTANT: In the event a Cardholder informs MassageDepot.com of our shipping error, and after our prior approval, errant items must be returned in salable condition, in the original carton and packing, via our UPS Ground 'Call Tag' pickup. Corrected items will be shipped via the delivery method of the ORIGINAL order only. The corrected order may be shipped BEFORE or AFTER MassageDepot.com receives the errant items, at the sole discretion of MassageDepot.com. MassageDepot.com reserves the right to inspect any errant order before taking corrective action in order to prevent fraudulent claims.

WARNING: AGAIN, NO GUARANTEE OF DELIVERY IS IMPLIED ON FREE SHIPPING ORDERS. Whereas the Cardholder-Recipient of Free Shipping has not paid for the insured delivery of fulfilled items, and in the event any items are damaged in transit, unsealed, lost-missing in transit, etc., whether due to theft or human error, and in order to maintain cost effectiveness and to reduce risk of fraud, therefore that portion of any order at issue, or the entire order may be summarily canceled at the sole discretion of MassageDepot.com with the appropriate refund made to the account of the Cardholder.

See Contacting Vendors-UPS.

  GIFTS AND FREE STUFF FROM MASSAGEDEPOT.COM! Click on the gift box for our free stuff.

    GIFT CERTIFICATES AND GIFT WRAPPING SERVICE ARE NOT PROVIDED!

   TERMS, POLICIES, AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE! We reserve the right to make appropriate, special and unannounced exceptions and-or changes to taxes, shipping fees, content, terms, prices and policies. MassageDepot.com is not responsible for the unlawful or unauthorized use of the products, data or services represented on this Web site. Images displayed in stores or elsewhere on this Web site may not accurately represent the associated item. In the event of a discrepancy due to a MassageDepot.com error or omission between Point Of Purchase data and our descriptions, invoices, phone quotes, etc., POP data will prevail. Exceptions: System failures, obvious data entry errors and special shipping fee quotes.

IMPORTANT: In the event of a system failure involving the processing of a credit card transaction whereby the approved funds fail to be debited and-or deposited, MassageDepot.com reserves the right to manually apply the approved charges to the Cardholder credit card account of record. MassageDepot.com will notify the Cardholder via e-mail of the system failure and subsequent reentry of charges.

    WARNING TO CONSUMERS ... PLEASE USE CAUTION! Diet supplements, massage therapy, aroma therapy, etc., are not substitutes for professional medical attention. Given the broad range of user applications, the potential for allergic reactions, numerous prenatal considerations, and the many variables in health conditions in general, the user of any products and services assumes risk. NOTICE: You must be 18 years of age or older to purchase dietary supplements. The sale of ephedra based products is prohibited by the FDA, the U.S. Food and Drug Administration.

See MassageDepot.com Disclaimer.

     SPECIAL NOTICE ... THIRD PARTY SERVICES DISCLAIMER! The third party services, links, and articles which appear on this Web site do not necessarily carry our company endorsement. All third party links are presented as a service and convenience to our many visitors. MassageDepot.com is not responsible , makes no claim nor gives any guarantee or warranty, implied or otherwise, with regard to their content, accuracy of information, efficacy of products and-or the services which they represent.

Consumer consultation with a health care professional is recommended BEFORE beginning treatment programs, consuming medications or nutritional supplements, and BEFORE dieting, fasting or exercising. None of these activities are herein presented as substitutes for competent medical treatment.

See MassageDepot.com Disclaimer.

      SPECIAL NOTICE ... PRIOR CONSULTATION WITH A HOLISTIC PHYSICIAN IS RECOMMENDED! The approval of a licensed physician before the treatment of any health related symptoms is strongly recommended.

   SPECIAL NOTICE ... CONSUMER ASSUMES ALL RISK! MassageDepot.com is not responsible for computer data loss, system failure, or damage due to the downloading of third party freeware, software attachments, or the use thereof.

See MassageDepot.com Disclaimer. See Freeware.