MassageDepot.com Security and Fraud Advisory

MassageDepot
Security and Fraud Advisory

Working together, we can prevent fraud!

Credit card fraud and data misuse can be prevented everywhere if adequate precautions are in place. In the interest of credit card and consumer identity security, and in order to counter online fraud, MassageDepot.com has instituted some stringent anti-fraud procedures.

For example, we, along with your Credit Card Issuers, may require the delivery of orders to the exact Cardholder billing address, which appears on your bank statement. In the event any order fails our shipping and security criteria, an authorization signed by the Cardholder may be required in order to deliver items to an alternate address. We will advise the Cardholder under such circumstances.

In other words, either the billing and delivery addresses match, no Cardholder signature being required, or we may request a Signed Cardholder Approval, when items are required to be delivered to a destination other than the billing address.

SPECIAL NOTICE: In the additional interest of Cardholder security, massage equipment items, tables, chairs, accessories, etc., are delivered via regular Ground only, i.e., no air deliveries are allowed. Furthermore, all equipment orders must be addressed for delivery to the exact billing address of the Cardholder in the absence of a specific and signed Cardholder authorization for delivery to an alternate address.

We understand that this policy may appear cumbersome and inconvenient, as are most security measures. Therefore, we recommend that our customers, especially our professional therapists, contact their respective Credit Card Issuers to request a billing address, which matches their preferred delivery address. Many Merchants are putting this policy in place, so taking this action now will eliminate the risk of future delays in service, and will enhance the online security of all parties. Of course, this action is not necessary if the billing and delivery addresses currently match and-or if the order otherwise meets our security criteria.

NOTE: For those Cardholders who have placed an order, which has failed our security criteria, or who have an order pending that requires delivery to an address OTHER THAN the Cardholder's billing address, you will be required to execute and fax to us a Signed Authorization Form. We will advise you via e-mail if a signature form is required.

WARNING: If the above action is necessary, only one advisory will be sent to you! Pending orders are automatically voided if Cardholder's signed approval, or request to change delivery to the exact billing address is NOT forthcoming within 48 hours of the order placement. Of course, all items must then be reordered.

MASSAGE EQUIPMENT DELIVERY NOTICE: In the interest of Cardholder security, MassageDepot.com will deliver all massage equipment, i.e., massage tables, chairs, and accessories via UPS Ground only. Orders requesting UPS Express Delivery, e.g., UPS Next Day, 2nd Day, or 3-Day Select, will be canceled and the Cardholder will be notified. Furthermore, all equipment orders must be addressed for delivery to the exact billing address of the Cardholder in the absence of a specific and signed Cardholder authorization for delivery to an alternate address.

EXCEPTION: In the case of a mixed, supplies and equipment order, i.e., items shipped from MassageDepot.com, plus massage equipment shipped from our Vendor (our massage equipment orders always ship via Ground from our Vendor direct to the consumer) a Cardholder approval of extra shipping fees may be required. When a shipping option other than Ground is requested, only the supplies portion of the order will be shipped per the requested option. The Vendor shipped massage equipment portion will always be shipped via Ground.

We thank you for helping MassageDepot.com remain a secure and fraud-free e-commerce Web site where security is every body's business!

HERE'S HOW OUR SECURITY SYSTEM WORKS. When you arrive at Check Out you can easily confirm that our Web site is secure in three ways: 1) the locked padlock, down in the lower right corner of your browser window, 2) the addition of the 's' after 'http', i.e., https://www, up in your browser's address line. 'S' means Secure and that your data is being encrypted, which means nobody can read it until it reaches the other end for processing...this means that your data is more secure than say, writing a personal check, or handing your credit card to a clerk, since exposing your account number to risk is minimized, 3) click on the special VeriSign logo and you will see a validation message indicating that our credit card service provider is encryption secured by VeriSign, one of the most trusted names in Web security.

We use a Secure Server with RC-4, 128 bit SSL (Secure Socket Layer) encryption technology to encrypt and send personal and sensitive information to our Processing Center for rapid, reliable, transaction approval and powerful fraud prevention. In layman terms ... "Highly secure and 100% guaranteed!"

PRIVACY AND CONFIDENTIALITY. Your personal data is one-way confidential, never shared with any other party. Cardholder e-mail addresses are never shared or sold to anybody.

WE'VE MADE ONLINE SHOPPING EASY! A shopping cart is provided for you just as in a regular store, only we provide an electronic shopping cart with clickable features.

Enter the desired number of items in the Quantity window.

Click the Click/Buy button.

Review the Order Summary.

Click the Check Out button.

Enter the required Personal Data, E-mail Address, and exact Billing and Shipping Information.

Enter the required CVV, Credit Verification Value ... (What's This?) number.

Click the Continue Transaction button.

Review the invoice totals, including shipping fees.

Finalize/Accept or Cancel/Decline the invoice.

Receive an immediate e-mail Confirmation of Order, which confirms that your order has entered our system and will be processed.

Receive a 'Quantum View Notify' UPS tracking notice AFTER your order is shipped.

Relax, if you have placed your order sooner rather than later!

See how easy it is? Now, read on for some more important information.

E-MAIL ONLY INQUIRIES! Our lower prices are possible because of the self-serve nature of online transactions and the subsequent lower overhead costs. For this reason we do not accept Customer Service telephone orders or inquiries. We thank you, for your understanding attitude and helping us keep our prices low! NOTE: We respond to e-mail inquiries no later than the next workday. Please contact us here. If you fail to receive an e-mail reply or an order confirmation, please recheck your e-mail address for accuracy. FYI: We receive inquiries and orders frequently with inaccurate or incomplete return e-mail addresses, which result in a failed reply.

EMERGENCY? Click here! Glitches can occur on all Web sites. Use this alternate e-mail link to contact us if you receive an e-mail error message, no reply to an inquiry, or you are unable to contact us using our primary e-mail link.

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