|
FAQ
Refunds & Returns
Catalogs & Samples
Shipping Options
Discounts and Credit
No Confirmation/Tracking
Additional Product Information
Our Vendors
Security
Payment Methods
Email Response
Refunds & Returns
Products shipped directly by massage depot may be returned unopened and in salable condition within 30 days of the purchase date. Returns are subject to a 15% restocking fee.
Items NOT shipped by Massage Depot, i.e., by a third party, may be returned only with prior approval of the third party, and are subject to that party's return policy.
Refunds for returns do not include shipping fees.
Catalogs & Samples
We DO NOT mail catalogs or samples. This helps us keep our prices lower. If you need samples, hard copy catalogs or more product information other than what you see in our online catalogs, please contact the manufacturer.
Shipping Options
We currently only ship within the United States.
If you need an expedited shipping option, please contact us and we will do our best to accommodate you.
Discounts and Credit
Sorry, we do not offer any additional, special quantity discounts or 30 day extended credit terms. Check around, compare our super low prices! Our prices are already discounted to the maximum for the highest quality products.
Exception: Massage Depot will occasionally offer 'Special Sale', 'While they last' offers. All 'Special Sale', and-or 'While they last' offers are sold as is, no returns, nor exchanges nor refunds!
No Confirmation/Tracking
If you fail to receive an immediate confirmation after placing an order, check to see that your data was correctly entered. Insufficient funds in your charge account, inaccurate entry of your credit card account number or expiration date, shipping information, quantity of items, or return e-mail address may result in, a) aborted fulfillment of your order, b) failure of your order confirmation, c) failure of a reply to your inquiry. Also check your junk email folder and security filtered to make sure the address isn't blocked.
Additional Product Information
You'll need to contact the Manufacturer directly for more detailed product data, quality control issues, ingredients, labels, formulas, warranties, dealerships, etc.
Our Vendors
- Biotone: 1.800.445.6457 Pacific
- Dynamic Force Diet: info@dropbydrop.com
- Herb Technology: 1.800.659.2077 Mountain
- MassageFX: 1.541.514.4266 Pacific
- Nature's Chemist: 1.800.345.1537 Eastern
- PregoPillow: 1.800.557.7346 Pacific
- Soothing Touch: 1.800.659.2077 Mountain
- StrongLite Equipment: 1.800.289.5487 Pacific
- SunShine Spa: 1.800.659.2077 Mountain
- Tiger Balm: 1.510.887.1899 Pacific
- Traveler: 1.800.557.7346 Pacific
- UPS United Parcel Service: 1.800.742.5877
- White Flower: 1.650.595.9465 Pacific
Security
Concerned about using a credit card on-line? Don't worry! Shopping here is very similar to real-world shopping, but so much easier, faster and much more private.
During Check Out you can confirm that our Web site is secure in three ways: 1) the locked padlock, down in the lower right corner of your browser's window. 2) the addition of the 's' after 'http' i.e., https://www, up in your browser's address line. 'S' means Secure and that your data is being encrypted, which means nobody can read it until it reaches the other end for processing ... this means that your data is more secure than say, writing a personal check, or handing your credit card to a clerk, since exposing your account number to risk is minimized, 3) click on the special VeriSign logo and you will see a validation message indicating that our Credit Card Processing Center is encryption secured by VeriSign, one of the most trusted names in Web security.
We use a Secure Server with 128 bit SSL (Secure Socket Layer) encryption technology to encrypt personal and sensitive information to our Processing Center for rapid, reliable transaction approval and powerful fraud prevention. In layman terms ... "Highly Secure and 100% guaranteed!
Payment Methods
We currently only accept payment by credit/debit cards and Paypal. Checks, money orders and cash are not accepted.
Email Response
We respond to e-mail inquiries no later than the next workday. If you fail to receive an e-mail reply or an e-mail order confirmation, recheck your e-mail address for accuracy.
|
